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Quality Policy Statement

It is the policy of Treeland Group of Companies that all of our activities are carried out in accordance with our business management system, which is working towards BS EN IS09001.

The Treeland Group business management system manual sets out the organization and arrangement of the group’s management systems.
The business management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
The aim of our quality management system is to ensure that:

o We deliver a quality service to maintain excellent customer relations
o Customer satisfaction remains inherent to our business
o Our customer’s requirements have been fully understood and met
o All work is carried out consistently to a defined standard
o We have the skills and resources to fulfill our customer requirements
o Our staff are fully trained and involved in quality improvement
o We strive to continuously improve our systems and procedures
o We only use services that meet our own quality assurance standards
o A professional approach to customer interface is maintained at all times
o Any complaints are dealt with efficiently and within an acceptable time period.

Treeland Group recognizes the importance that the quality of our service has to the future of our business. Quality is a degree of excellence, which is ever-changing. Every member of staff is involved in managing how we can improve today, tomorrow, and long into the future.

From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business. This quality policy statement has been implemented into the Treeland Group management system and will be reviewed at regular intervals.

how can we help you?

Contact us at the Treeland Group office nearest to you or submit a business inquiry online.

Treeland Group is an invaluable partner. Our teams have collaborated to support the growing field of practitioners using collective impact.

Donald Simpson
Chairman, Wales Corp

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